More than 800 utility companies worldwide are running SAP's Industry Solution for Utilities (IS-U) as part of their SAP ECC system, and most of them have also defined so-called front-office processes in IS-U. These multi-step processes guide agents and back-office specialists through a series of screens or transactions in a well-defined sequence, as a power user has set it up. In SAP S/4HANA, the next-generation business suite designed to help you run simple in a the digital economy, SAP product development team intends to build a new "Back-Office Launch Center".
SAP product development has just started working on item 3 (S/4HANA Multi-Step Process Tool) - which will provide a new and easier way for power users to define multi-step processes for back-office agents. While designing and developing the new tool, we would love to take into account your experiences with IS-U front-office processes - hence we are planning to set up interviews (e.g through short phone calls) and possible also site visits to get your view as an SAP customer or partner. Especially we would love to talk to power users that have defined and run front-office processes in IS-U.
Don't miss this opportunity to influence SAP's future product offering in S/4HANA for Utilities - just send a short e-mail to michael.ernzerhoff@sap.com if you are willing to spend a few minutes or hours to provide your input related to the planned multi-step processes for back-office agents in S/4HANA, And don't forget: Your feedback and input will go straight to the SAP development team working on the new tool, and allows them to take your business requirements into consideration for SAP S/4HANA. Looking forward to hearing from you!