Changing Contract Account master data using BAPIs
Recently I was in a need of changing Contract Account based on the indicator in the non-character-delimited text file in which each line consists of set of data. Business scenario behind it is the...
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Best Practice Example Demos for PMU, PFC and Mobile UI
We are proud to present three fully configured best practiceexample demos! Our customers have often told us that our new product modeling feature for Utilities (PMU), the ‘Product Finder and...
View ArticleHow To Set Up Your Best-Run Interaction Center
Running an efficient utilities call center requires a well-tuned software solution to support the fast paced work environment of call center agents. You probably know that you can configure and...
View ArticleHow to Set Up Free Text Search in the IC
Free Text Search is an exciting new feature of the Utilities Interaction Center which takes advantage of the power of HANA. It allows you to enter search terms in a single text field to search for...
View ArticleCan Technology Help Keep the Lights on in Africa?
Right now, the energy industry in sub-Saharan Africa is at a crossroads. Faced with booming demand from a growing industrial sector, urbanisation and an impatient consumer base, the region’s energy...
View ArticleContactContact Energy New Zealand Discuss Business Benefits achieved with...
Contact Energy is a vertically integrated generator and retailer of electricity and gas in New Zealand. They serve about, 500,000 customers every day, 24/7. Their customers’ expectations are changing...
View ArticleFracking! Government wants to get cracking
The contentious question around shale gas keeps creeping up on the agenda and with the South African Government’s promises of decreased unemployment an ever-present energy supply issue and the varying...
View ArticleMaking the Move to the Cloud: Why Now Is the Time to Plan Your Transition...
By Lloyd Adams National Vice President, SAP for Utilities, SAP America Inc. Like all industries, the utilities industry is increasingly looking to cloud technology to support business needs. More and...
View ArticleFor ASUG Members only: Recording of Multichannel Webcast
A Webcast on "How to Offer the Ultimate Multichannel Self-Service Experience to Customers Without Breaking the Bank" took place on September 24th. Asif Dogar, Weiling Xu and Yevgen Trukhin from SAP...
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Running capital projects with SAP
Construction is a very relevant process in Asset Management. In fact, it is the most relevant from the corporate budget perspective (capital expenses are used in the process) as maintenance use to have...
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Master customer engagement & commerce–or die!(?) - Part 1 of 3
The fundamental changes utilities globally are facing and what they can do to stay relevant to consumersI decided to post this blog to start a discussion about exciting but also somewhat scary...
View ArticleImport and Export of EDM Profile Values
The consumption and meter reading information of electricity, gas, and water is increasingly captured in the form of equidistant time series values. The volume of time series data to be processed...
View ArticleMonolithic ERP is dead. Long live Postmodern ERP.
We are not doing ERP I recently spent time with a CIO who explained that the Executive Board of the Utility Company had decided they would “not do ERP” as part of their IT transformation. Like many...
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Product Actions - A Utilities-Specific BRFplus Function with Multiple Usages
Product actions, abbreviated to ‘actions ‘as a standard BRFplus term represent a utilities-specific BRFplus component usage that is assigned to the product header. For more information about the...
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Mastering customer engagement - Part 2 of 3: New technologies are driving...
In the first part of this blog we discussed how utilities globally feel pressures that will redefine the century-based business model in the utility sector. Finally, consumers everywhere have exciting...
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Internal Data Security improvement with UI Logging and UI Masking
In a previous blog, I have outlined the potential benefit for organizations in setting up measures of internal data protection. I want to describe in this post what "means" of improving system and data...
View ArticleData security: The dental insurance factor
Security is never a sexy topic. It costs money without directly adding value to your business and processes. In the best case, it’s unobtrusive, not requiring huge efforts to run – like that dental...
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Mastering customer engagement - Part 3 of 3: What utilities and retailers...
In the first and second part of the blog, we talked about the situation and developments that are causing massive revenue losses with the traditional business models that are in place.In this third and...
View ArticleFeb 9-10, 2015 - New Training "SAP Multichannel Foundation for Utilities" Now...
The new training course covering the SAP Multichannel Foundation for Utilities is now available for North America as well. We are planning to offer the first session on Feb 9 – 10, 2015, at the SAP...
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Where Can I Find Information on SAP Innovations?
Admittingly, it is not always easy to find out what SAP is developing and if it is worth doing an upgrade or not! Or you, as an SAP customer and partner, might just want to be informed about what new...
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