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Don Anderson - Lion of Australian Energy Deregulation
I was in Australia last September and I was fortunate to meet with Don Anderson, the former Head of Customer Service, EnergyAustralia. I worked for and with Don in those days. He is a veteran of...
View ArticleMercedes gives EV batteries second life with storage project
A consortium led by automobile manufacturer Mercedes-Benz will set up a grid storage facility in Germany that will utilise used automotive batteries for home and industrial energy storage applications....
View ArticleInterview with Zarco Sumic, Gartner
We recently caught up with Zarco Sumic of Gartner to discuss some of the latest trends shaping the global utilities industry. Mr Sumic will be in attendance at next International SAP Conference for...
View ArticleThe Change for Energy (pt1)
There is an exponential change occurring in our culture regarding energy. This is due to the acceptance of the dire long-term environmental impact of producing energy for consumption in a traditional...
View ArticleThe Change for Energy: A Call to Regulators (pt.2)
In our previous installment, we took a brief look at the customer’s view of the utility along with how the consumer’s view of energy has changed. This shift in self-generating devices, home...
View ArticleThe Change for Energy: The Utility Transformation (pt.3)
In the previous installments we have spent time uncovering the movement in the energy market by consumers, and the regulator’s boundaries against that inertia. We have found to no surprise that the...
View ArticleInnovation: Storing energy in underwater balloons
A range of energy storage options is becoming increasingly available to respond to the growing share of renewables on the grid. But batteries alone may not address all of the potential needs for power...
View Article4 things Utilities should be doing today to thrive and survive with the new...
I was recently asked by a retail utility executive how SAP can be used to establish a sustainable competitive advantage. Regardless of whether you are in a regulated monopoly or a competitive...
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Bernd Keller's 25 Unforgettable Years at SAP and the Journey Continues
Bernd Keller just celebrated his 25 year anniversary at SAP. In 1990, he was interviewed by SAP´s former CEO and co-founder, Dietmar Hopp. Bernd now works as a Regional Head of Solution Management in...
View ArticleUtility customer service: Keeping up with the times
Settling into his evening commute on the train, one of your customers accesses your website via an app on his mobile phone. A mobile-enhanced version of your website appears and he logs in to complete...
View ArticleSAP for Utilities December Video Message
Watch and listen to Henry Bailey's video message what is awaiting you in the latest issue of the Utilities Headline News: The Utilities Headline News is our newsletter for customers, partners, and...
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Stacks of Paper and a Box of Wrenches Don't cut it in today's IoT world !
Stacks of Paper and a Box of Wrenches Don't cut it in today's IoT world !So you want better results from the Field, Send Out Enhanced Work Packages !Back in the day we thought that tabbing off the...
View ArticleInteresting: IDC Energy Insights Builds the Case for SaaS in Utilities
In a new report, IDC Energy Insights addresses the utility industry's software capex vs opex issue head-on with a financial model to highlight the quantitative as well as the qualitative nuances around...
View ArticleMaintenance Friendly Design
Systems can be designed in many number of ways depending on the priority and importance we give to the various aspects of solutioning. In most cases the raw business requirements drives the solution...
View ArticleSAP Multichannel Foundation for Utilities and Public Sector (MCF) - Support...
MCF Support Packages (SPs) for Utilities SP numberRelease dateLink to SCN blogSP 05October 2015SAP Multichannel Foundation for Utilities and Public Sector Service Pack 5 is now releasedSP 04March...
View ArticleSAP C4C ISU Interactive Live Activity Application
We have cloud enabled Live Activity application integrated with ERP IS Utilities. In this blog we have highlighted some of the functionalities of C4C - ISU Live Activity application. Solution Scenario...
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Using Classification Key as a payment reference
Recently I was in a need of encoding several information into small amount of data: something that would allow system, if correctly entered, to easily identify the paid invoice, and, at the same time,...
View ArticleFAQ for SAP Multichannel Foundation for Utilties and Public Sector (MCF)
List of frequently asked questions (FAQ) related to Key Topic: SAP Multichannel Foundation for Utilities and Public Sector (MCF): Where can I find technical details about how to install and configure...
View ArticleDownload: Information. Next – Building an Innovative and Customer-Centric...
Anna Manojlovic, Manager IT Strategy and Information.Next, United Energy and Multinet Gas talks about information and it's role in building an innovative and customer-centric platform. Read about the...
View ArticleArticle: Utility customer service: Keeping up with the times
Settling into his evening commute on the train, one of your customers accesses your website via an app on his mobile phone. A mobile-enhanced version of your website appears and he logs in to complete...
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