“Future of a Multichannel Foundation for Utilities”
Wednesday, May 28, 2014
12 p.m. ET/9 a.m. PT
Across North America, utilities are striving to shift customer service to low-cost and high-impact digital channels through the Web and mobile devices. With the new SAP Multichannel Foundation software, utilities can take their customer relationship management approach to the next level. This innovative solution allows utilities to:
- Deliver important business information straight to customers
- Give customers better visibility into their usage
- Gain an opportunity for self-service interaction
Attend this session to understand:
- Why this solution has been rapidly adopted by utilities across North America since being released in 2013
- How SAP Multichannel Foundation allows for rapid deployment and seamless integration with other systems, such as the SAP CRM application
Learn more about our monthly virtual series to explore the latest technology innovations in the utilities industry.